Airport SOS Intercom System: A Demonstration of Passenger Safety and Security Practices at Shenzhen Airport Terminal

As the scale of air hubs continues to expand and the density

of passenger traffic in airport public areas increases, providing

passengers with a fast, clear, and reliable channel for seeking

help in emergency situations has become a crucial aspect of

smart airport construction. Shenzhen Airport has deployed an

airport SOS intercom system to build an efficient emergency

call and service response system in the terminal's public areas.

I. System Deployment Environment: Covering Core

 Public Areas

The airport SOS intercom system is installed in multiple key

locations within the Shenzhen Airport terminal, ensuring that

passengers can easily seek help in any major activity area:

Main departure and arrival corridors

Satellite Hall

Service counters and booths

Through scientific site selection and standardized deployment,

the system effectively covers the public spaces of the terminal,

providing passengers with readily available safety and security.

II. Equipment Appearance Design and User-Friendly

 Function Configuration

1. Clear and Conspicuous Equipment Appearance

The system terminals use light-colored metal casings, with an

overall style that is harmonious with the airport environment,

while also possessing good durability and protection. The

front of the equipment is clearly marked with:

"SOS Emergency Alarm and Assistance" in both Chinese

and English "EMERGENCY CALL FOR HELP" international

universal prompt

Even first-time visitors to the airport can quickly identify the 

purpose of the equipment.

2. Integrated and Comprehensive Functional Components

Each airport SOS intercom device is equipped with:

Emergency call button

Display screen and voice prompt function

Some locations integrate AED (Automated External

Defibrillator)

The device clearly prompts "Follow voice instructions,

" reducing the difficulty of operation in emergency situations

and improving the success rate of seeking help.

3. Legal and Safety Reminders Presented Simultaneously

At the display and signage level, the system simultaneously

displays:

Relevant legal basis for "Article 184 of the Law: Immunity

from Liability for Rescuing Others"

Clear reminders of immunity from liability for rescue,

encouraging the public to actively provide assistance in

emergency situations

This design not only ensures safety but also effectively 

alleviates concerns about providing assistance. 

III. System Application Scenarios: Multiple

Guarantees from Emergency Response to Service

1. Emergency Medical Assistance

Combined with AED devices, the airport SOS intercom

system can be used in situations where passengers

experience sudden illness or cardiac arrest:

Rapidly establish voice communication

Link with airport emergency medical services

Guide on-site personnel in the correct use of AED

equipment

2. Rapid Response to Security Incidents

In the event of security incidents, sudden disputes,

or abnormal situations, passengers can use the

SOS intercom device to make a one-button call,

enabling:

Information uploaded immediately

Security personnel quickly arrive on-site to handle

the situation

Reducing the risk of incident escalation

3. Passenger Service Needs Matching

In addition to emergencies, the system can also be

used for passenger service support, such as:

Route inquiries

Assistance for passengers with special needs

Service counter linkage

Achieving communication guarantees that prioritize

both safety and service.

IV. System Value: Building a High-Standard

 Airport Security Communication System

Through standardized and modular deployment, 

Shenzhen Airport's Airport SOS intercom system 

has achieved:

Unified and standardized emergency assistance

channels in public areas

Clear and efficient emergency response procedures

Simultaneous improvement of passenger safety

and service experience

This system is not only an important component 

of the airport's security system but also provides

a replicable and scalable model for smart airport

construction.